舌尖上的美國(31):批評篇(上)

批評的話恐怕沒有幾個人愛聽，萬一說的不合適，吵起來也有可能。但是，工作真的做的不好的時候，該批評還是得批評。其實，批評也是門藝術。如何在批評的同時又不得罪人，今天我們就一起好好來研究研究。

Avoid direct accusations

Phrases like “You’re wrong!” and “Your presentation was terrible!” have no place in effective criticism. In fact, it’s best to leave the word “you” out, if at all possible. Personal attacks make people feel defensive, and then they won’t really listen to anything you have to say.

避免正面指責

一些表達的方式像是”You’re wrong!”及”Your presentation was terrible!”皆不是有效的批評。事實上，如果可能的話，捨去“你”這個字。個人攻擊將使人們會使人自我防禦，然後他們將不會聽進去你說的任何話。

Soften with compliments

Before starting with the criticism, warm the person up with compliments. If you are discussing their work, find several things you truly like about what they have done. For example, “I enjoyed your presentation today. You presented a lot of good and helpful information in it, and I can tell you put a lot of effort into it. I appreciate your hard work.” This will lower their defenses and make them feel appreciated.

說些和藹讚美的話

在給予批評以前，先說一些讚美的話給對方暖身暖身。如果你正在探討他人的工作，找一些你真的喜歡他們所做過的事。例如：”I enjoyed your presentation today. You presented a lot of good and helpful information in it, and I can tell you put a lot of effort into it. I appreciate your hard work.”這將減少他們的防衛自己並讓他們有欣慰之意。

Don’t continue with “but”

However, a short, vague compliment followed by “but” such as “It was a helpful talk, but you really need to improve your presentation skills” won’t do much to help the process. After you’ve shared your compliments, allow them time to be absorbed. Immediately following your compliment with a “but” will destroy all you’ve tried to accomplish by making your praise seem false and insincere.

切勿使用’but

不管如何，由一些’but’的簡短模糊讚美，將對於事情不會有太大的幫助。在你已經分享你的讚美之後，允許他們有吸收它的時間。立刻接着馬上