白領的一天 場景89:稱讚 Giving praise

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Paul: Good afternoon.

Anna& Tom: Hi, good afternoon.

Paul: Anna, Tom, room 301 please. Now.

Narrator: 歡迎回到 Tip Top 貿易公司，今天公司的氣氛有點緊張。 Paul 把 Tom 和 Anna叫進 room 301。一般大家都會在這個房間裏談些嚴肅的話題。會不會是 Paul 聽說昨天來投訴的事情了？

Anna: Oh dear.

Narrator: Ah, don't worry Anna 你應該沒問題。 昨天你面對 Mr Lime，處理的很好，應該受到表揚纔是。

Anna: Really? What do you think Paul will say?

Narrator: Well, if he is pleased, he'll say things like:

好樣的。 Well done.

你處理的很好。 You handled it well.

做得好。 Great job.

你的表現我很滿意。 I'm really impressed.

Anna: And if he's not?

Narrator: Well, I suppose…oops!

Paul: Well, Tom, Anna... Yesterday was not a great day. Two clients came in with serious complaints. Mrs Kumquat received a delivery of imitation bananas that were purple, not very convincing. And Mr Lime ordered grapefruits, but got pineapples. Tom.

Tom: Yes, listen…

Paul: Were you responsible for these errors?

Tom: Well... yes, but…

Paul: Look, mistakes happen. But it seems that Mrs Kumquat left our offices even angrier than when she came in and she says she will never use Tip Top Trading again.

Tom: I tried my best.

Paul: Hmmm. I understand you told her to spray-paint the bananas and to 'stop being such a miserable old witch'.

Tom: Yeah, well look, she'd been very rude to me.

Paul: If you weren't such a good salesman I would fire you for that. Anna.

Anna: Yes.

Paul: Well done. Not only was Mr Lime satisfied that his business would be resolved, but we might even get some extra business from him, thanks to your Imperial Lemon proposal.

Anna: I hope so.

Paul: You were in a difficult situation and you handled it well. You remained calm, friendly and professional. So, great job. I'm really impressed. I'm going to…

(phone rings)

Paul: Oh no. It's a call from the USA.

Tom: Oh god!

Anna: What?

Tom: The boss!

Anna: Whose boss?

Tom: Ours! The big, big boss, based in America.

Narrator: Oh No! 美國總部的大老闆來電話了！

Paul: Shhhh! (on the phone) Hello? Ah, good afternoon Mr Socrates, I mean, er- morning, ha ha, where you are it's … yes … no, n-yes … I'm not sure. Mrs Kumquat did she? Well, it was very unfortunate purple, yes totally unacceptable I will. If you'd like I could- Mr Socrates? Hello? Mr Socrates? Oh, he's gone.

Right where was I? Tom, great work. Anna, I'm disappointed. No no, Anna, great work, I want you to take charge of the Imperial Lemon presentation. Tom, if you speak to a client like that again there will be disciplinary action. Mrs Kumquat was so angry she even emailed Mr Socrates. OK that's it.

Narrator: Phew! 至少 Anna 沒事兒！Paul 在表揚 Anna 的時候用了幾種不同的表達方式，我們再聽一詞：

Well done.

You were in a difficult situation and you handled it well.

So, great job. I'm really impressed.

他解釋了爲什麼他認爲 Anna 做得好：

You remained calm, friendly and professional.

不過 Tom 犯下的這個錯誤可是給大家帶來了不少額外的工作。

Paul: First thing tomorrow we need to sort this mess out. Tom, I want you to phone every single client and check the orders. Anna, you can go to the warehouse and find out what's going on in there!

聽力挑戰：

TIP TOP 公司的大老闆在哪個國家?

上期答案：

LIME 先生應該從 TIP TOP公司收到多少釉子水果模型?
8,000