白領的一天 場景99:電子郵件常用語 Language to use in an email

Narrator: 大家好，Anna 剛到她的辦公桌前。Paul 朝她走來，還吃着餅乾。他的眉頭怎麼是皺起來的呢？

Paul: Anna?

Anna: Yes, Paul.

Paul: Come and have a biscuit in my office. Now Anna, about Mr Lime.

Anna: I didn't say yes!

Paul: Pardon? Yes to what?

Anna: Oh, nothing.

Paul: You sent him an email yesterday and copied me in.

Anna: Yes.

Paul: Your email reads: boxes ok. pls c-d-u cfirm wnt 300 ta.

Anna: Yes: please could you confirm you want 300.

Paul: Right. Now that's not really the best way of writing an email to a client, is it?

Anna: Oh.

Paul: Please could you re-send your message to Mr Lime, using actual words that make sense.

Anna: Okay.

Paul: Thank you. Have a chocolate crunchy!

Anna: Thanks. (door opens and closes)

Tom: Morning Anna.

Anna: Hello.

Tom: Let me guess, Paul just spoke to you about your email?

Anna: How do you know?

Tom: You copied me in remember, I just read it – or tried to.

Anna: But what's the problem? Other people write like that!

Tom: No, maybe some people write text messages like that on their phones, but that's completely the wrong style for an email to a client.

Narrator: Anna 別聽 Tom 瞎說了，浪費時間。寫商務電子郵件的時候你可能會用到以下短語：

尊敬的 Lime 先生 Mr Lime...

希望您最近還好. I hope you are well.

我寫信給您是有關… I am writing regarding...

請您確認... Please could you confirm...

您真誠的. Yours sincerely.

OR 或者最美好的祝福. Best wishes.

Anna: Thank you! I'll rewrite my message. There! I'd better get it checked before I send. Denise?

Denise: (on the phone) yes... the other problem with Stephanie is that her legs are just too long...

Anna: Oh, she's on the phone.

Denise: ... yes, like pylons...

Anna: I'll have to ask Tom. Tom?

Tom: Mm?

Anna: Could you read this through before I send it?

Tom: Hang on, let me just finish this sentence. It's really important. Okay, I'm ready, let's have a look. (Reading) Dear Mr Lime, I hope you are well. I am writing regarding your request for luxury boxes for the Imperial Lemon Delivery. We will indeed be able to supply them. Please could you confirm that you want 300. Best wishes, Anna.

Anna: Well?

Tom: Good, that's much better. Send it. Hopefully Mr Lime will think your last message was just someone sitting on your keyboard by mistake.

Anna: Thanks.

Tom: You're not...

Anna: What?

Tom: Nothing. It's none of my business.

Anna: What?

Tom: You're not ever going to go to lunch with Mr Lime are you? I mean, in a non-business way...

Anna: No of course not!

Tom: No. I mean I don't care…but… it's just... important to... stay professional.

Anna: Yes.

Narrator: Hmmm, 我就知道 Anna 的郵件會出問題。不過至少現在她不會再犯這個錯誤了。來，讓我們再複習一下 Anna 在修改過的郵件中用到的一些短語。

Dear Mr Lime...

I hope you are well.

I am writing regarding...

Please could you confirm...

Best wishes.

我們下次節目再會！

聽力挑戰：

問題：Anna 在郵件裏想確認些什麼？

上期答案：

WHAT COLOUR ARE THE IMPERIAL LEMON-SIZED LUXURY BOXES?
帝國檸檬豪華包裝盒是什麼顏色？
(ANSWER: GREEN)
答案：綠色