商務英語會話 售後服務篇
商務英語是以適應職場生活的語言要求爲目的，內容涉及到商務活動的方方面面。接下來小編爲大家整理商務英語會話--售後服務篇。希望對你有幫助哦!
(1)
A: Yes, may I help you?
B: We had a damaged shipment from you.
A: We'll look into it right away for you.
A：有什麼事嗎?
B：你們送來的貨有損壞。
A：我們會立刻調查清楚。
(2)
A: Was the damage extensive?
B: I'd say about half of the shipment is unusable.
A: We'll send a man right out to look at it.
B: Good, we'll be expecting him.
A：壞得很多、的很嚴重嗎?
B：我看大概有一半的貨不能用了。
A：我們馬上會派個人去查看。
B：好，我們等着他。
(3)
A: Here is the final settlement for your claim.
B: Thanks, we appreciate the fast work.
A: We only hope we won't have this kind of problem again.
B: That goes for us too.
A：你的賠償問題終於解決了。
B：謝謝你們這麼快就辦好了。
A：我們僅希望不會再有這樣的事情發生。
B：我們也是這麼希望?
(4)
A: Did you note the damage on the bill of lading?
B: Yes, of course.
A: We'll start a claim with the shipping company.
B: We'll wait and see what they say.
A：你把損壞情形註明在提貨憑單上了沒?
B：當然。
A：我們會向貨運公司着手申請賠償的。
B：看看他們怎麼說吧。
(5)
A: Just whose fault is this damage?
B: The order was in good shape when it left out factory.
A: It certainly didn't arrive here that way.
B: We'll make it right with you, of course.
A：這次的損壞究竟是誰的責任呢?
B：貨離開工廠時都是完好無缺的啊。
A：送到這兒時可不是那樣!
B：真相如何，我們一定會讓你知道。
(6)
A: How about taking the damaged portion at a lower price?
B: What kind of price did you have in mind?
A: I was thinking of 40% off.
B: That will probably be ok.
A：損壞的那一部分就算便宜一點，如何?
B：你說多少呢?
A：打個6折吧。
B：應該可以吧。
(7)
A: I'm sorry, but I don't think this damage is our fault.
B: What do you mean?
A: It looks like the shipping company did this.
B: We'd better take it up with them, in that case.
A：抱歉，不過我不認爲這次的損壞是我們的錯。
B：你這話是什麼意思?
A：應該是貨運公司造成的吧。
B：如果是那樣，我們最好向他們提出來。
(8)
A: We can't process your damage claim.
B: Why not?
A: You didn't note the damage on the bill of lading.
B: I see.
A：我們無法辦理你的索賠。
B：爲什麼?
A：你沒有在提貨單上註明損壞情況。
B：這樣子!
(9)
A: It looks like we have problem with the shipment.
B: What kind of problem.
A: We came up about two cases short.
B: I see, we'll look for them on our end.
A：貨有問題哦。
B：什麼樣的問題呢?
A：我們發現大概短少了兩箱。
B： 哦，我們這邊會找找看。
(10)
A: Are you sure you sent the full order?
B: Yes, why?
A: We seem to be three packages short.
B: You'd better check with the shipper.
A：你確定貨全部都出來了?
B：是的。怎麼樣呢?
A：好像少了三大箱。
B：你最好向貨運公司查查看。
(11)
A: We're sorry, but we cannot allow your claim.
B: Why not?
A: The material was not damaged by us.
B: We'll have to talk this over some more.
A：對不起，我無法接受你的賠償要求。
B：爲什麼?
A：東西不是我們損壞的。
B：這件事我們得好好地再談一談。
(12)
A: What about our claim?
B: Our shipping manager is looking into it.
A: When will we hear something from him?
B: On, in just a day or two, I think.
A：我們的賠償怎麼樣啦?
B：我們的貨運經理正在調查這件事。
A：什麼時候會有消息呢?
B：哦，我想就這一、的兩天吧。
(13)
A: How bad was the damage.
B: One packing case was crushed.
A: Was all the material in that case destroyed?
B: We don't think we can use any of it at all.
A：損壞情況如何?
B：有一個箱子全壓壞了。
A：箱裏的東西都毀了嗎?
B：我看都不能用了。
