處理酒店投訴英語情景對話
做酒店服務的，註定有可能會遭到客戶的投訴，這個時候，如果用英語我們如何與客戶對話解決?下面是本站小編給大家整理的處理酒店投訴英語情景對話，供大家參閱!
Dialogue A
A guest(B) wants to change a goes tothe assistant manager(A)
A：Good morning， can I do for you?
B：I'm Bell.I'm in Room you change theroom for me?It's too wife was woken upseveral times by the noise the baggage elevator said it was too much for her.
A：I'm awfully sorry，sir.I do 908 is at the end of the 'spossible that the noise is heard early in the morning when all is quiet.
B：Anyhow，I'd like to change our room.
A：No problem，'ll manage it，but we don't have any spare room d youwait till tomorrow?The American People-to-people Education Delegation will be leavingtomorrow e'll be some rooms for you to choose from.
B：All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have asound sleep.
A：Be sure.I'll make a note of ything will be taken care if there is anythingmore you need，please let us know.
Dialogue B
A：Good evening，ma' you ring for service?What can I do for you?
B： light in this room is too se get me a brighter one.
A：Certainly，sir.I'll be back right away…Do you mind if I move your things?
B：Oh， ahead.
A：Thank you…How is the light now?
B：It's much better k you.
A：You're if you need any other things，please let us know.
B：Ah，yes，the room is too cold for me.I feel rather cold when I you turn off theair-conditioning?
A：(Checks)The air-conditioning is already off，ma'am.
B：Maybe I'm getting a cold.
A：Would you like an extra blanket?
B： would you please get me some hot water，too?I think I need to take somemedicine.
A： Certainly，ma'am.I'll be right back…here is a blanket，and hot water for hingelse?
B：No，thanks.
A：Good night，ma，am.
處理酒店投訴英語情景對話詞語解釋elevator n.電梯
corridor n.走廊，迴廊
delegation n.代表團
extra a.額外的，外加的
blanket n.羊毛毯，毯子，毛氈
處理酒店投訴英語情景對話重點句子you change the room for me? It's too noisy.
能給我換個房間嗎?這兒太吵了。
wife was woken up several times by the noise the baggage elevator made.
我妻子被運送行李的電梯發出的嘈雜聲弄醒了幾次。
said it was too much for her.
她說這使她難以忍受。
131.I'm awfully sorry，sir.
非常對不起，先生。
132.I do apologize.
我向您道歉。
problem，sir.
沒問題，先生。
'll manage it，but we don't have any spare room today.
我們會盡力辦到，但是今天我們沒有空餘房間。
d you wait till tomorrow?
等到明天好嗎?
136.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
我希望明天晚上我們能呆在一套安靜的房間裏睡個好覺。
if there is anything more you need， please let us know.
如果還需要別的什麼東西，請告訴我們。
light in this room is too dim.
這房間裏的燈光太暗了。
se get me a brighter one.
請給我換個亮的。
ainly，sir.I'll be back right away.
好的，先生，我馬上就回來。
room is too cold for me.I feel rather cold when I sleep.
這房間太冷了，我睡覺時感到很冷。
