消協：房屋、車類消費者投訴增加

Consumer complaints about real estate, automobiles, computers and telecommunications products and services are on the rise, consumer protection advocates have said.

Consumer complaints about real estate, automobiles, computers and telecommunications products and services are on the rise, consumer protection advocates have said.

"Though the number of consumer complaints has declined in the first six months year on year, the number of complaints about houses and automobiles are rising, and they are getting more complicated," Wu Gaohan, deputy secretary-general of All China Association of Consumers, said.

Brokers for real estate projects have been known to over exaggerate the products on offer, leaving purchasers angry and disappointed when they discover the house they have bought is of low construction quality.

Other complaints include poor property management services, contract violations and instances where the release of property ownership certificates have been postponed.

Moreover, instances of extreme hyperbole and fraud in television advertisements have been uncovered, some involving high-profile celebrities who have acted as the product's spokespersons.

In March, crosstalk performer Guo Degang was involved in a scandal when a weight-loss tea he promoted was found to be ineffective.

Wu made the remarks yesterday during the official launch of "Good Faith Prospering Commerce Publicity Month", a national campaign involving 15 ministerial-level departments.

Events promoting "good faith commerce" will be held starting from next week, including a high-level forum in Shanghai on Tuesday, and a press conference on September 13 on the progress made in credit system construction among different industries.

To furtherstrike at commercial swindle and defend customer rights, the ministries, headed by the Ministry of Commerce, have established an anti-commercial fraud website: .

"All consumers who feel cheated can submit their complaints on the website, and we will transfer the information to the relevant government departments, or provide necessary legal suggestions," an official with the commerce ministry, said.

Departments involved must respond to complaints within 10 days.

據消費者權益保護相關人士介紹，有關房屋、汽車、電腦、通訊產品及服務的投訴呈上升趨勢。

全國消費者協會副祕書長武高漢說：“儘管今年上半年的消費者投訴總量與去年同期相比有所下降，但有關房屋及汽車的投訴量不斷上升，而且情況日趨複雜。”

據消費者投訴，房地產經紀人過分誇大待售房產的品質，而購房者卻發現所購房屋的質量很差，因此感到氣憤和失望。

房屋類投訴還包括物業管理服務差、合同違約及房產證遲遲辦理不下來。

此外，過度誇大產品功效及虛假的電視廣告遭到投訴，其中有些廣告甚至是名人代言。

今年3月，相聲演員郭德綱身陷“假廣告”風波，他代言的一種減肥茶被證明毫無功效。

武高漢在昨天的“誠信興商宣傳月”啓動儀式上發表了此番講話，該項全國性的活動由15個部級單位聯合開展。

“誠信興商宣傳月”系列活動將於下週啓動，並將於週二在上海舉辦一個高層論壇。此外，有關行業誠信體制建設進展的新聞發佈會將於9月13日召開。

爲了進一步打擊商貿活動中的欺騙行爲及保護消費者權益，以商務部爲首的各部委聯合建立了反商業欺詐網站“中國反商業欺詐網”（）。

商務部的一名官員說：“覺得受到欺騙的消費者可以在網上提交投訴，我們會把信息轉給相關部門，或提供必要的法律建議。”

相關部門必須在十天內對消費者的投訴進行反饋。