去年我國消費者投訴增幅創5年新高

The State Administration for Industry and Commerce, China's market watchdog, has reported an 11.1 percent rise in consumer complaints last year, with the most received for automobile parts and servicing and mobile phones. The total number of complaints filed with the SAIC hit 12.9 million, a five-year high.

國家工商行政管理總局，也就是中國市場監管機構近日公佈的數據顯示，去年該局共受理消費者投訴同比增長11.1%，受理最多的就是關於汽車部件投訴、服務業投訴和移動電話投訴。受理投訴總數量達到129.11萬件，創五年來新高。

Most individual grievances focused on quality, contracts and post-sales services, with high rises too in the quality of contracts and on allegations of misleading advertisements.

消費者投訴涉及的問題主要集中在質量、合同和售後服務方面，在合同的質量和誤導廣告的指控方面，也有了大幅度的上升。

The most-complained-about categories were daily necessities (160,600), telecommunications networks (124,900), transportation (93,500) and food (66,500). Those combined took up 74.9 percent of total volumes.

投訴最多的是關於日常用品的，達到了160600件。電信網絡投訴達到97800件，交通投訴93500件，食品投訴66500件。這些合計佔總投訴的百分之74.9。

Within the all-important services sector, the top five most-complained-about areas were distance shopping, residential services, telecommunication, online services and repairs.

在最重要的服務領域內，投訴數量排名前五的行業分別是網上購物，住宅服務，電信，在線服務和維修。

Complaints about mobile phones and automobiles and parts rose to 122,800 and 75,700, up 9.7% and 37.3%, respectively.

移動電話投訴12.28萬件，同比增長9.7%；汽車及零部件投訴7.57萬件，同比增長37.3%。