處理投訴的英語對話
客戶服務的關鍵作用之一就是處理客戶的投訴和問題。爲了能夠以非常專業的水平與客戶打交道，大家必須學會常用的商務英語表達方式來應對客戶投訴。下面小編爲大家整理了處理投訴的英語對話，希望對大家有幫助。
處理投訴的英語對話
Making a Claim
Green: There's something you could help me with.
Smith: Please go ahead.
Green: I ordered 10, 000 pairs of lady's shoes, but I received the same amount of men's beyond expectation.
Smith: I'm awfully sorry, sir. I was informed just now that someone in our company has made a mistake in filling your order. I would apologize to your company on behalf of our company.
Green: Can you do anything about the goods mistakenly shipped?
Smith: We'll manage to send you the correct goods as quickly as possible.
Green: How long should we wait for? I hope our clients can get them before the New Year's Day.
Smith: We'll try our best to make sure that we ship the goods by the end of the month.
Green: How about the wrong goods?
Smith: If you could sell them at the spot price at your end, so much the better.
Green: I'm afraid it's not an easy job. Because the design is not popular in China. But for the sake of friendship, we'll be glad to help you.
Smith: Your offering help to sell the goods will be highly appreciated.
投訴
格林：有件事您得幫助我解決。
史密斯：請說。
格林：本來我訂購的是10, 000雙女式皮鞋，但是沒想到收到的卻是相同數目的男式皮鞋。
史密斯：真是太抱歉了，先生。剛纔得到通知，我們公司某人填錯了你們的訂貨單。我願代表我公司向貴公司道歉。
格林：貨物裝錯了，您看怎麼辦?
史密斯：我們將設法儘快把你方的訂貨運來。
格林：需要等多長時間?我希望我們的客戶能在元旦前收到這批貨。
史密斯：我方將盡力確保這批貨在這月發出來。
格林：錯發的貨怎麼辦?
史密斯：如果你們能就地現價銷掉，那是比較好的。
格林：恐怕這不是件輕而易舉的工作。因爲這種式樣在中國不大受歡迎。不過如果你們可以削價，我們將樂於幫忙。
史密斯：貴方提供幫助銷售這批貨物，我們深表謝意。
處理投訴的英語情景對話-顧客投訴
I've got a complaint to make.
我有問題要投訴。
These aren't the things we ordered.
這些貨不是我們要的。
Nearly all of them were broken.
幾乎所有的貨都壞了。
To be honest, I find this quite unsatisfactory.
老實說，我對這次供貨很不滿意。
處理投訴的英語情景對話-要求退貨
I would like to return this dress.
我想退掉這件衣服。
Can I get a refund?
可以退款嗎，
處理投訴的英語情景對話-商家迴應
What is the problem?
有什麼問題，
Can I take your reference number, please?
請問您的發貨號是多少，
Do you have the receipt?
您有收據嗎?
We can replace them for you immediately.
我們會立即爲您更換。
I can help you find the right size.
我可以幫您調換尺碼。
Send them back to us, and we'll refund the full cost.
給我們送回來吧，我們將退還所有費用。
To show you our appreciation, we'll take 25% off your bill.
爲表示我們的誠意，我們將免除您25%的賬單金額。
處理投訴的英語情景對話-情景對話
對話場景：總檯接到投訴電話後安撫顧客，表示立即退換商品，同時讓出折扣平息顧客的怒氣。
句型重點：投訴的說法，道歉，安慰。
Receptionist: This is Office Supplies, Mary speaking.How may I help you?
Assistant: I'd like to make a complaint about a recent delivery.
Receptionist:Can I take your reference number,please?
Assistant: It's WK 9A5.
Receptionist: And your name, please?
Assistant: This is Jane calling, from ABC Publishing.
Receptionist: And what is the problem, Jane?
Assistant: The light bulbs that I ordered for the department were delivered today, and nearly all of them were broken.
Receptionist: I'm so sorry about that. If you let me know how many are broken, we can replace them for you immediately.
Assistant: Let's see…that's seventy-five light bulbs To be honest, I find this quite unsatisfactory. If this happens again.I'm going to have to find another supplier.
Receptionist: Again，my apologies. To show you our appreciation for your business, we'll take 25% off your bill.
Assistant: Thank you.
Receptionist: You're welcome.
接待員：辦公用品公司，我是瑪麗。您需要什麼幫助嗎?
助理：我想就近期的一次發貨提出投訴。
接待員：能告訴我您的發貨號嗎?
助理：是WK 9A50
接待員：請問您的姓名是?
助理：我是ABC出版社的簡。
接待員：有什麼問題，簡?
助理：今天我收到了爲部門訂購的燈泡，但幾乎所有的燈泡都壞了。
接待員：非常抱歉。如果您能告訴我受損燈泡的數量，我們會立即爲您更換。
助理：讓我看看……有75個。老實說，我對這次供貨很不滿意。如果再次發生此類事情，我就得另找供貨商了
接待員：我再次表示歉意。爲表示我們對貴公司的感謝，我們將免除您25%的
賬單金額。
助理：謝謝。
接待員：不用謝。
投訴是一門藝術!當我們在抱怨時，也應該儘可能保持禮貌。經營非常需要耐心,而處理顧客投訴更是需要耐心以上就是：處理投訴的英語情景對話，希望對大家有幫助。
