去哪兒網慘遭航空企業集體封殺

Growing complaints about extra charges, refunds and issues related to ticketing are prompting airline companies to end ties with online travel agencies.

越來越多關於多收費、退票費用等涉及售票的投訴促使航空公司中止與在線旅行服務商的合作。

The latest to face the music is Qunar Cayman Islands Ltd, China's second-largest online travel agency, which saw its cooperation with China Southern Airlines, Hainan Airlines and Capital Airlines, the Beijing-based subsidiary of HNA Group, end abruptly on Dec 31, 2015.

最新遭到航空公司封殺的是國內第二大在線旅遊服務商去哪兒網。2015年12月31日，南航、海航和海航旗下的北京分公司首航均突然中止與去哪兒網的合作。

Air China and China Eastern Airlines said on Monday they were closing their flagship stores on Qunar after repeated consumer complaints about Qunar.

國航和東航1月4日雙雙表示，由於不斷收到消費者對去哪兒網的投訴，將關閉國航和東航在去哪兒網的旗艦店。

Qunar, when contacted for its response, confirmed the suspensions but said the issue was not about extra charges, but rather about air ticket ranking.

去哪兒網，當被聯繫到其對此作何迴應時，該公司證實了這個消息，但表示這是由於訂票次序問題而非額外收費。

"China Southern and Hainan Airlines insisted that we change the order of ticket display on our website from an order by price to a chronological order. However, we think that displaying tickets by the order of their prices is more suited to the typical booking search habits of users," it said.

“南航和海航堅持要我們在網頁上按時間順序而不是價格順序排列機票。然而，我們認爲用價格高低來排列機票順序更符合大衆用戶訂票的習慣。”去哪兒網對此作出表示。