掌握5大社交技能，制勝職場沒問題！

What are social skills? Social skills are those we use to interact with other people. Social skills include both verbal skills (the way you speak to other people) and nonverbal skills (your body language, gestures, and eye contact).

社交技能是什麼？就是那些我們用來與其他人互動的技能。社交技能包括口頭技能（我們與他人交談的方式）以及非口頭技能（你的肢體語言，手勢，還有眼神交流）。

Why Employers Value Social Skills

僱主們爲何都重視社交技能

Social skills are important soft skills — these are personal qualities related to interacting with others. Almost every job requires social skills.

社交技能是重要的軟技能——關乎於與他人打交道的個人特質。幾乎每一份工作都需要社交技能。

If you work on a team, you need to be able to get along with others. If you work with clients, you need to be able to listen to their questions and concerns. If you are a manager, you need to be able to motivate employees.

如果你在一個團隊裏工作，你需要具備與他人友好相處的能力。如果你經常與客戶打交道，你就要具備傾聽他們的疑惑與問題的能力。如果你是一名管理者，你就要具備激勵員工工作的能力。

Even if your job does not involve interacting with other people very much, you still need the social skills to interact with your employer and colleagues.

即使你的工作性質不需要過多與別人打交道，你仍然需要具備與僱主和同事打交道的能力。

Because social skills are so important, almost every employer looks for job candidates with these skills. It is therefore important that you have strong social skills, and that you show these in your resume, cover letter, and interview.

正是因爲社交技能是如此的重要，幾乎每一個僱主都會招聘具備這些技能的新員工。因此，你具備強大的社交技能是如此的重要，同樣可以見之於你在簡歷，求職信以及面試。

Read below for a list of the top five social skills that employers seek in candidates for employment. Also read below for tips on how to demonstrate that you have social skills throughout your job search.

閱讀下文關於僱主招聘新員工時最看重的5大社交技能。同時獲取小貼士，學學如何在整個求職過程中展示自己的社交技能。

Top 5 Social Skills

僱主最看重的5大社交技能

1. Empathy

1. 同理心

Empathy is a very important skill. To interact well with others, you need to be able to understand how they are feeling.

具備同理心是相當重要的技能。想要與其他人良好互動，你就要理解對方的感受。

Empathy is especially important when dealing with clients who come to you with questions or problems. You need to express genuine concern for their issues, and help solve them.

在與有問題和意見的客戶互動時，同理心的展現就是相當重要的了。你需要表達對他們問題的真誠關注，並幫助解決。

2. Cooperation

2. 合作能力

Cooperation is especially important when you work on a team. You need to be able to work with others to reach a common goal.

當你在一個團隊裏工作時，合作能力就非常重要了。你需要具備去他人共同達成目標的能力。

However, even if you do not work on a team, cooperation is still important. You need to be able to work alongside colleagues to help achieve the goals of your organization.

然而，即使你不在團隊裏工作，合作能力依然重要。你需要與同事良好合作幫助公司實現目標。

3. Verbal Communication

3. 口頭交流能力

Verbal communication is an extremely important social skill in every job. You need to express yourself using clear language that others can understand. You need to be able to speak in person, on the phone, and via email with others.

口頭交流能力對於每一個職業來說都是極其重要的社交技能。你需要使用清晰的語言表達你自己，這樣別人才能聽得懂。你還需要具備親自會面交談的能力，打電話溝通以及電子郵件溝通的能力。

4. Listening

4. 傾聽能力

Another important communication skill that helps you interact well with others is listening. You need to be able to listen carefully to what your employer tells you to do, to what your colleagues say in a meeting, and to what your employees ask of you. You need to listen to clients’ concerns, and express that you have listened carefully. People respond well to others when they feel they are being heard.

另外一個重要的溝通技能幫助你與他人友好相處就是傾聽能力。你要具備耐心聆聽的能力聽取僱主的吩咐，同事們在會議的發言，還有你的員工的請求。你需要傾聽客戶的問題，並表示你已用心留意他們的話。人們總能在自己的發言被他人聽取時給予友好反饋。

5. Nonverbal Communication

5. 非言語溝通

While verbal communication is an important skill, so is nonverbal communication. Through your body language, eye contact, and facial expressions, you can express that you are an empathetic person who is listening carefully to others.

雖然口頭溝通是重要的一項技能，非言語溝通也一樣。從你的肢體語言，眼神交流，面部表情，你都能告訴對方你是一個具備同理心的人，能夠細心聽取他人的話。

How to Show Your Social Skills During a Job Search

如何在求職過程中展示社交技能

You can demonstrate that you have all of these social skills throughout your job search process.

你可以在整個求職過程中展示自己具備所有的這些社交技能。

Firstly, you can simply use these social skill words in your resume. In the description of your work history, or in your resume summary (if you have one), you might want to use some of these key words.

首先，你可以簡單地在簡歷上提及這些社交技能。在你的工作經驗描述裏，或者是簡歷小結（如果有的話），你可能會使用一些關鍵詞。

Secondly, you can use these words in your cover letter. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work.

其次，你可以在求職信裏使用關鍵詞。在信件的主體內容，你可以提到一或兩個社交技能，然後在闡述工作中的那些技能時給予一個具體的例子。

Thirdly, you can use these skill words in an interview. Make sure you have at least one example for a time you demonstrated each of the top five skills listed here. Of course, each job will require different skills and experiences, so make sure you read the job description carefully, and focus on the skills listed by the employer.

再次，你可以在面試的過程中使用這些技能關鍵詞。要確保你至少有以上這些技能中的一個可以在面試中舉例子。當然，每個職位對技能和經驗的要求都不太，所以你要確保自己仔細閱讀職位描述，然後重點關注僱主所列出來的技能。

Finally, you can also display these social skills throughout your interview. Make sure to use nonverbal communication that conveys your interest in the interview and the job. Speak clearly, and be sure to listen carefully to the questions asked. Simply displaying that you have social skills can show the employer that you have the interpersonal skills needed for the job.

最後，你也可以在整個面試過程中展示這些社交技能。確保你的非言語交流能力能夠把你對這次面試和這份工作的興趣傳遞到位。清晰表達，並且確保仔細提取對方的提問。簡單地展示你具備社交技能，僱主就知道你具備了這份工作所需的人際交往能力。

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