BEC商務英語：電話轉接對話禮貌用語

隨着國際經濟的快速發展，英語已經成爲了職場的必備語言，尤其是商務英語。如果想要在職場上有更好的發展，提升商務英語能力是必須的。今天我們爲大家整理了BEC商務英語：電話轉接對話禮貌用語，一起來看一下吧。

C：我們剛換了新的電話系統，我昨天去參加培訓，但是轉接電話的時候還是有些問題。

A：Well, I am not much of a techie, but let me see what I can do to help.

C：我不是不知道怎麼用，而是不知道怎樣做最禮貌。

A：Well that I can help with. Where shall we start?

C：昨天有個客戶打電話詢問一件商品的情況，我只知道那個部門的經理是Mary Jo, 所以就把電話轉了過去。

A：What happened?

C：沒過幾分鐘，那個客戶又打了回來，特別生氣，因爲Mary Jo沒在辦公室，客戶只能電話留言。她說一定得找到管事的人，不願意對着留言機講話。

A：I don't blame her, do you?

C：我能理解她爲什麼會那麼生氣，但今後我要怎麼做才能避免這種情況的發生呢?

A：It is simple. Before you transfer a call, you need to put the caller on hold, and contact the person whom you believe can help. When you do that, you learn two things.

C：What are the two things then?

A：First, you find out if the person you need is in the office and is answering the phone. Next you ask if that person, in this case, Mary Jo, can assist the caller.

C：對呀，有時候大家都不知道管事的人是誰，把客戶象皮球一樣踢來踢去的。

A：There are a few other suggestions I have to help you handle transfer calls courteously and efficiently, but I don't have time to explain right now.

C：轉接電話的時候，還有其他要注意的嗎?

A：Before you transfer the caller, let the person know to whom you are sending the call. Give the person's name, title and direct line to the caller.

C：好主意。我們把負責人的姓名、頭銜和直線電話號碼都告訴來電話的人。這樣萬一電話中途斷掉，他們就可以直接打回去了。還有別的嗎?

A：In addition to giving the caller the name and number of the person to whom you are connecting the call, give your name and repeat your number as well.

C：還要把我的名字和電話告訴他們。那又是爲什麼呢?

A：You do that to assure the caller that if anything goes wrong or if the caller does not get the help she needs, she can get in touch with you and you will do all you can to help.

C：噢，我知道了。這樣一來，客戶就會覺得，不管怎樣，最終總會有人幫助他們解決問題的。

A：Not only that you have a client who feels valued by the company.

以上就是爲大家整理的BEC商務英語：電話轉接對話禮貌用語，希望能夠對大家有所幫助。商務英語的要求是非常的嚴格的，是不允許出現一點差錯的，否則就會影響到在公司的發展。