家樂福致歉 承諾五倍退還顧客差價

BEIJING- Carrefour China promised customers Saturday that it will always refund five times the difference between the advertised price and the one charged at the register, after it was blacklisted by Chinese authorities for deceptive pricing.

Chen Bo, spokesperson with Carrefour China, apologized to Chinese customers in an exclusive interview with Xinhua.

Chen said the company has started to work on the pricing issue.

China's price regulator announced last week it had found several retailers cheating customers, including 11 of Carrefour's China stores.

The Carrefour stores must pay a fine five times the amount they overcharged, or 500,000 yuan (75,757.5 U.S. dollars) if they can't calculate that amount, according to the National Development and Reform Commission.

Carrefour China has established both short-term and long-term measures to solve the issue, Chen added.

"We will have our special control group to conduct internal price inspections, with wide coverage and high frequency," Chen said.

Chen said the refund policy will be permanently implemented at Carrefour's 182 outlets in China, with non-implementation of the policy being regarded as violation of company rules.

家樂福（中國）區發表聲明，就近期部分門店出現的價籤不符等問題向消費者公開致歉，將給予顧客差價5倍的賠償。

家樂福稱將加強以下工作：

嚴格執行“五倍退差”政策，即商品收銀價格如高於商品的標示價格，家樂福將給予顧客差價5倍的賠償；

成立特別檢查小組進一步加強內部監督檢查工作及檢查頻率；

積極與各地物價等監管部門進行溝通，邀請物價部門的專業人員對公司相關負責人及員工加強培訓。

家樂福表示，將在今後的工作中進一步加強管理與培訓，切實保護消費者的合法權益。

家樂福中國區公關總監陳波昨天接受新華社記者專訪時再次向消費者致以“歉意”，並表示差價五倍賠償的政策將作爲家樂福在全國範圍內的承諾“一直執行下去”。