商務口語：電話會議禮儀你知道嗎？

When you have a conference call rather it is from business to business, or business to an employee at home or abroad conducting business, it is important that the conference calling experience is productive and smooth sailing. No matter what role you play in the conference call, it is necessary that you maintain the proper etiquette for conference calls.

當你在參與一個電話會議的時候，不管是公務之間的往來，還是在家的時候收到了單位的任務，又或者是海外業務的推進，老道的會議經驗都對工作的順利推進和提高效率起到了重要的作用。無論你在電話會議中扮演什麼角色，掌握恰當的會議禮儀都是十分必要的。

t is the key

1、安靜的環境是會議的關鍵

Make sure, when you are on the conference call that you are in a very quiet room, away from any disturbances. This will make sure that you hear everything that is going on and keep the misunderstandings to a minimum. It is impossible to keep the misunderstandings at bay if you have a dog barking, machines running, or people talking in the background.

當你參與進電話會議中時，確保你是在一個遠離任何干擾，非常安靜的房間裏。這將保證你能聽到會議的全部內容，並且使得誤解減少到最低限度。如果你周圍環境裏有狗的叫聲，機械運轉的噪音，又或是其他人在說話的話，那是不可能保證正確理解會議內容的。

Telephone Equipment

2、電話設備

Make sure that you are using a phone that will minimize the noise in the background. Some telephone and most all cell phones will pick up even the slightest noise or interference, which will not only cause troubles for you hearing the speakers, but others as well.

確保你使用的電話可以將周圍噪音干擾降到最小。一些電話機和大部分手機會把非常微弱的噪音干擾都收錄進去，這不僅會影響到你自己收聽發言人的聲音，也會對別人造成麻煩。

g Telephone Technology

3、使用電話技術

The mute button does wonders, but make sure you know how to use it. The mute button should be used if there is a lot of background noise that you simply cannot control or if someone is particularly talkative. Of course, make sure you know how to un-mute for when it is your turn to speak or answer a question.

靜音鍵可以起到驚人的作用，但是你要確定自己知道怎麼使用它。當你周圍有一些噪音你沒有辦法輕易控制，或者其他人正在暢談的時候，你最好開啓靜音鍵。當然，當輪到你發言或回答問題時，你要知道怎麼解除靜音。

4、時間

Make sure you set the conference call up in advance and let everyone know all information such as pass code or phone number. It is also necessary that you take time zones in to consideration if you have people across several time zones to include on the conference call.

儘量做到提前爲會議做好準備，讓每一個參與會議的人知道諸如密碼或電話號碼等所有信息。如果會議參與人員在好幾個不同時區裏，你同樣有必要考慮好電話會議的進行時間。

g on Time

5、做到準時

If you are the conference call leader, you want to start right on time. Do not wait for others if they are late. People on the call want to start right away, because there may be other business they need to attend to. If you are simply in the call, be on time, you do not want to miss anything that might be important.

如果你是電話會議的負責人，你會希望會議按時開始。如果有人遲到了，不要等他們到了之後再開始。與會人員想要立即開始會議，因爲他們在此之後也許還需要參與其他的事物中。如果你是普通的會議人員，要做到準時，你不會想要錯過任何可能重要的信息。

oductions

6、自我介紹

Make sure that every person on the call introduces himself or herself. This will allow for building relationships and getting people to open up and feel comfortable.

讓每一個與會人員介紹他們自己。這將有利於大家構建人際關係，還可以讓大家更放得開，感覺比較自然。

ification

7、說明

Not everyone will be able to tell who is who by the voice. Make sure before anyone speaks that his or her name is said first. For example, "this is Bob, could you repeat that company name again".

不是每個人都能通過聲音分辨出誰是誰。所有人儘量在說話前首先把自己的名字報出來。例如，“我是Bob，能請您再重複一次那家公司的名字嗎？”

ng

8、吃東西

Never eat while you are on a conference call, who wants to hear chewing in their ear? If you must get a drink of water, put the call on mute so no one will have to hear the emitted sounds. This includes chewing gum.

絕對不要在電話會議時吃東西，誰會願意聽見咀嚼的聲音？如果你實在需要喝口水的話，就把電話調成靜音，這樣就不會有人聽見你發出的聲音了。口香糖也包括在內。

on Topic

9、不要跑題

Do not fill the call with unnecessary talk. Keep to the point, because remember there may be several people on the call that have other pressing things to do.

不要讓電話會議裏都是廢話。抓住重點，因爲要記住可能有一些正在參與會議的人還有其他緊急的事物要處理。