如何應對角色扮演的問題

角色扮演是各大外企招聘時經常採用的方式之一。接下來，小編給大家準備瞭如何應對角色扮演的問題,歡迎大家參考與借鑑。

回答這類問題的要點是應聘者一定要設身處地、把自己當作角色中的人物。另外，基於任何角色提出的問題根本的目的是要考察應聘者對公司的態度，所以在角色扮演時，要把自己想象成該角色，也要站在全公司的角度來考慮問題，所謂大處着眼、小處着手，方能立於不敗之地。

Case One

Interviewer: You are a director of our company and you are in charge of a project. There are six people in the project team. Due to different opinions, the team is split1 into two parts at a meeting and they are debating ferociously2. At this time, as a leader, what will you do to coordinate3 the two parts? If the two parts disagree, what will you do then?

如果你已經成爲我公司的一名主管，由你負責管理一個項目。在該項目的團隊中一共有六個人。在一次會議上，由於觀點不同，團隊分成兩派，,進行了激烈的爭論，這時，你作爲領導者該如何協調?如果兩方不能達成共識，你又會怎麼辦?

Applicant4: First, I will listen to both sides carefully, and make my own judgment5. If I prefer one side, I will give facts and data to persuade the other side. If my opinion is between the two sides, I will also give facts and data to prove my opinion right. It is better that the two sides will agree on it. If not, I will stick to my opinion and allow the colleagues who keep reserved opinions to give more data and communicate with me. In short, my principle is that everything should be based on data and facts. Every colleague has the right to express his opinion. I will try my best to make all people agree on one thing. If I fail, I will make my decision, as a leader.

首先我會仔細聆聽雙方的觀點和理由，並作出我的判斷。如果我傾向於其中一方的觀點，我會拿出數據和事實來說服另一方;如果我的觀點是介於兩者之間，我同樣會基於數據和事實來證明我的立場。如果最後大家能夠達成共識自然最好。如果不能，我會堅持我的觀點，但允許持保留意見的同事拿出更多的數據來和我溝通。總之，我的原則是，用數據和事實說話，每一位同事都有權表達他的觀點，我會盡量讓大家達成共識。如果不行，那作爲領導者，我會做出一個決定。

點評：該求職者能夠基於數據和事實說話，既不是獨斷專行，也不做和事老，這充分表現了他處理問題的成熟程度。

Case Two

Interviewer: You are now a team member and if your leader has made a decision but you don't quite agree with this decision and other members don't express any special opinions, what will you do?

如果你現在是一個項目的團隊成員，如果你的領導已經作出了一個決定，但你個人對這個決定不十分贊同，而其他的成員沒有表達特別的意見，那你會怎麼做?

Applicant: If my leader has made a decision, but I myself don't quite agree with this decision and other members don't express any special opinion, I will still express my opinion. If the leader doesn't agree with me, I will make my own judgment. If this decision isn't very important, then as a team member, I will act according to what the leader has decided6. If this is a key decision, I will gather related information to support my view and try to persuade my leader.

如果我的領導已經做出了一個決定，但我個人對這個決定不十分贊同，而其他的成員沒有表達特別的意見，這時候問我仍然會提出我的意見。如果領導不同意，那我會做出自己的判斷。如果我們這個決定並不是十分重要的，那麼作爲團隊成員，我會遵照領導的決定來執行;如果是一個關鍵的決定，我會蒐集相關的材料爲我自己的觀點尋找支持，力求說服領導。

點評：雖然只是一個團隊成員，但該求職者仍然能夠大膽地提出自己地意見，並且能夠就問題做出理性的判斷，能夠讓面試官覺得該求職者是真正站在公司的立場上看待問題，並且體現了他處理問題的成熟性。

　　擴展：如何回答工作期望問題

工作期望是面試中一個必問問題之一。通常面試官都會問你想從工作中的到什麼，或是你三到五年內的計劃。那麼，該如何回答這樣的問題呢?下面兩個案例會給你一點啓示。

Case One

Interviewer: What do you want most from your work?

你最希望從工作中得到什麼?

Applicant1: I hope to get a kind of learning, to get skills from my work. Though I have studied in school for nearly 16 years, I have only learned knowledge. In the university, I got no chance to see real life and didn't get working skills. So I want to learn some working skills and become a professional in an industry.

我最希望得到的是一種學習，能讓我學到工作的技能。雖然我已經在學校學習了快16年,但只是學習到了知識，在學校裏，沒有機會接觸到真正的社會，沒有掌握一項工作技能，所以我最希望獲得一項工作的技能，能夠成爲某一個行業領域的專業人士。

Interviewer: Why did you choose us?

你爲什麼選擇到我們公司來應聘?

Applicant: As the saying goes, "well begun is half done". Your company is a famous one in the industry and boasts a high reputation. I hope to choose your company as the beginning of my career. I can not only learn new things, but set a solid foundation for my future career as well.

俗話說"良好的開端是成功的一半"。貴公司是行業內的知名公司，享有很高的聲譽。我希望選擇貴公司作爲事業的開端，不僅可以學到新東西，而且爲我將來的發展打下良好的基礎。

Case Two

Interviewer: What do you hope this job will give you?

你最希望這份工作給予你什麼?

Applicant: I hope this job will give me a chance to take responsibility. In more than ten years' of study as a student, I have never taken any responsibility in any real sense or earned money for a company. I think people can only become mature by taking on responsibility. I hope this work will give me the chance to develop fully2.

我希望這份工作可以給我一個承擔職責的機會。在過去十幾年的學習生涯中，作爲一名學生，我從來沒有在真正意義上承擔過責任，爲一個企業盈利。我認爲，人是通過承擔一定的責任才能成長、成熟的，我希望這份工作能夠給予我發展的機會。

以上例子從學習和承擔職責的角度出發，都十分注重能力的培養，這會讓面試官覺得求職者不是一個功利心很強的人，給面試官留下好印象。