商务口语第108讲:投诉
omer complaints 客户投诉
A: We had a lot of customer complaints on our products. What should we do?
B: We need to investigate the cases, and find the root of the cause.
A：有很多客户投诉我们的产品，我们该怎么办？
B：我们要调查一下情况，找出根本原因。
al complaints 正式投诉
A: Today, our customer sent a letter of formal complaints to our General Manager.
B: Really? It's getting very serious. We got to take care of it soon.
A：今天，我们的客户给总经理发了一封正式的投诉信。
B：真的吗？问题严重了，我们得尽快解决这个问题。
ic Relations 公共关系
A: Who takes care of complains in our company?
B: Public Relations Department.
A：谁来负责我们公司的投诉？
B：公共关系部。
shment 惩罚
A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.
B: I learnt that in a hard way.
A：如果你不让你的客户满意，他们会记在心里，通过不再买你的东西来惩罚你。
B：我有过惨痛的经验教训。
ey of satisfaction 满意度调查
A: Do we have a survey of satisfaction?
B: No. We rely on J.D Power reports.
A：我们有满意度调查吗？
B：没有，我们依靠J.D Power调查报告。
Note: J.D Power is a company who does evaluation quality on cars and auto systems.
注：J.D Power是一个评估汽车和汽车系统质量的公司。
