職場英文口語 第173期:應對技術支持(3)
Erm… it's Windows 7 on a PC.
個人電腦上的Windows 7Good, good, this should be easy.
很好,這樣很簡單。Were you using many applications when it crashed?
崩潰前你用的應用多嗎?
Applications?
應用?Did you have lots of things open – documents, spreadsheets, videos, other software?
你打開的東西多嗎?如文件,表格,視頻和其他軟件?Well, I suppose I did.
我想是的。Right, well… Anna isn't it? -Yes.
好的,你是安娜吧?-是的。Right, well Anna, try pressing control, alt, delete, at the same time – after that try opening Windows again.
好的,安娜,試着同時按control,alt,delete鍵,之後重啟Windows, could you open the windows please.
湯姆,你能打開窗户嗎?What eh? The windows? !
什麼?窗户?Yes. Dave says so.
是的,戴夫這麼説的。No, no, no. Open Windows 7 on your computer.
不,不,在你的電腦上打開Windows 7Oh, silly me!
我真蠢。No, the screen just freezes.
不行,屏幕還是死機的狀態。I'm a bit worried because I think I've lost some documents.
我有點擔心,因為我想我的文件沒有了。Hmmm. In that case the only thing to do is reboot it.
這樣的話,唯一要做的就是重啟。Reboot it? You mean kick it? !
Reboot?你是説踢它?No! Reboot means turn it on and off again.
不,Reboot的意思是重啟。Oh I Dave, I have already tried turning it off and on again but that hasn't fixed it.
我懂了。不,戴夫,我已經重啟了,但是不管用。